coLab

Support

Something not working, or a question about coLab? Write to us at ssm123ssm@gmail.com. We read every message and reply by email.

It helps if you tell us what you were doing, what you expected, and what happened instead, along with your iPhone model, iOS version, and the coLab version shown at the bottom of the Settings tab. A screenshot is welcome. Please never send your password.

Common questions

I cannot sign in

  • Choose Forgotten? next to the password field on the sign-in page to set a new password.
  • If a passkey stops working, sign in with your password, then add a new passkey under Account settings.
  • coLab is invitation-only for now. Use the link in your invitation email, or ask for access on the sign-up page.

Notifications are not reaching my iPhone

  • In the iOS Settings app, open coLab, then Notifications, and make sure they are allowed.
  • In coLab, open the Settings tab and choose Turn on notifications, then Send a test notification.
  • Notifications stop on a phone that has signed out of coLab, and a Focus mode can silence them.

How do I delete my account?

  • In the iOS app: open the Settings tab, then choose Delete account.
  • On the web: open Account settings, then choose Delete account.
  • If you are the only owner of a workspace that has other members, make one of them an owner first. A workspace nobody else belongs to is deleted along with your account.
  • The Privacy Policy explains what deletion removes and what stays with your team.

How do I get a copy of my data, or have it corrected?

Write to us at ssm123ssm@gmail.com and tell us what you need. We reply within 30 days.

How do I disconnect Slack, Telegram or Outlook?

Open Account settings and disconnect it there. A workspace owner manages the workspace's own Slack connection from the Members page.

How do I report a message or block someone?

Open the message's menu (in the iOS app, hold the message) and choose Report message, or Block followed by the person's name. A message you report is hidden from you straight away, and we review every report within 24 hours. The people you have blocked are listed under Account settings, where you can unblock them.

I want to report abuse or a security problem

Write to ssm123ssm@gmail.com with the subject "Security" or "Abuse". For a security problem, please give us reasonable time to fix it before you tell anyone else.

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